Returns Policy
Last Updated: June 2026
At Swarna style, we are committed to providing high-quality jewellery and ensuring customer satisfaction. We understand that there may be situations where you need to return a product or request a refund. This Return & Refund Policy outlines the conditions and process for returns, exchanges, cancellations, and refunds for purchases made through our website.
Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, unworn, undamaged, and in its original condition with all packaging, tags, certificates, invoices, and accessories intact.
Products showing signs of use, damage caused by mishandling, alteration, or missing original packaging may not qualify for return or refund.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team. Customers may be required to provide photographs or videos of the product and packaging for verification purposes.
Once the issue is verified, My Swarna will arrange a replacement, exchange, or refund as applicable.
Non-Returnable Products
The following products are generally not eligible for return or refund:
- Customized or personalized jewellery.
- Engraved jewellery items.
- Made-to-order products.
- Gift cards or promotional items.
- Products damaged due to misuse or improper handling by the customer.
Return Process
To initiate a return, customers should contact our support team with their order details, including the order number and reason for return. After approval, instructions for returning the product will be provided.
Products must be securely packed and returned in their original packaging. My Swarna reserves the right to inspect the returned product before approving a refund or exchange.
Refund Policy
Once the returned item is received and successfully inspected, the refund will be processed within 7–10 business days. Refunds will be issued to the original payment method used during the purchase.
Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to reflect in your account.
Exchange Policy
Eligible products may be exchanged for another product of equal or higher value, subject to stock availability. If the selected replacement product has a higher price, the customer will be required to pay the difference.
Exchange requests are subject to product inspection and approval.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Refunds for approved cancellations will be processed within 7–10 business days through the original payment method.
Shipping Charges
Original shipping charges, handling fees, and other service charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by My Swarna.
Quality Assurance
Every jewellery item sold by My Swarna undergoes quality checks before dispatch. We strive to ensure that all products meet our quality standards and accurately match the descriptions provided on our website.
Changes to This Policy
My Swarna reserves the right to update, modify, or amend this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.
Contact Us
For return requests, refund inquiries, or customer support, please contact us:
Swarna Style
Email: support@swaranastyle.com
Phone: +91 8127104159
Address: 7/622Vikas Nagar , Lucknow , 226022